SLA Intensive Care

Put critical SLAs under observation.

SLApulse turns your issue stream into an ICU-style command room: live vital signs, T1-T5 triage, critical-case focus, and proof when stakeholders ask what happened.

Start ICU Trial Walk Through the Ward
Jira Cloud OAuth Generic webhooks 60s operational checks No per-seat pricing
Health Monitor
SLA Ward - Live Observation
MONITORING
Health score92%
At risk7
Critical2
PAY-1842 Response SLA11m remainingT1
OPS-4521 Resolution SLA42m remainingT2
SUP-892 Customer waitingPaused by workflowPaused
Built for operational SLA teams: Command Center Health Monitor Triage Board ICU Ward Reports and exports
Why ICU Mode

SLA tools usually report failure. SLApulse watches for deterioration.

Your team does not need another static report after a breach. It needs a live operating picture that shows which commitments are stable, which are worsening, and which need immediate intervention.

Before SLApulse

Reactive SLA reviews

Log
Reports explain what already brokeCompliance work starts after customer trust is already damaged.
Queue
All open issues look similarUrgency depends on manual scanning and local knowledge.
Noise
Alerts are hard to act onTeams see volume, not the next clinical action.
With SLApulse

Operational SLA observation

T1
Critical SLAs surface firstWork is sorted by breach pressure, not ticket age.
Intervene
T2
Deterioration is visible earlyLive vital signs show trajectory across projects.
Reassign
T3
Outcomes are explainableReports connect timelines, workflow states, and SLA rules.
Prove
ICU Workflow

From admission to discharge notes

SLApulse mirrors the way critical work should move: admit projects into monitoring, read their vital signs, triage the queue, isolate critical cases, then document the outcome.

1

Command Center

The admissions board for your SLA portfolio. Projects are sorted by setup state, measured compliance, live pressure, and next action.

2

Health Monitor

Live vital signs across active and paused issues: health score, triage distribution, critical alerts, and project-level pulse patterns.

3

Triage Board

T1-T5 urgency classification for the working queue, with project and priority filters so teams can act without scanning every issue.

4

ICU Ward

A focused observation room for the SLAs closest to breach, including project-scoped and kiosk-friendly views for operational displays.

5

Reports

Discharge notes for leadership and customers: compliance summaries, issue detail, SLA explanations, CSV export, and XLSX export.

Actual App Surface

Not a theme. A working operating model.

The ICU language maps directly to the app screens your team uses every day.

Portfolio control

Command Center

See configured projects, collect mode, setup gaps, measured compliance, live risk counts, and the next action for each project.

Live operations

Health Monitor + Triage Board

Turn issue events into real-time urgency levels, critical alerts, EKG-style project signals, and a kanban board for at-risk work.

Critical focus

ICU Ward

Keep the most fragile SLAs visible in a focused ward view, including fullscreen/kiosk use for teams that operate from shared displays.

Connect The Feed

Use your existing issue systems as the patient monitor.

SLApulse listens to the events you already produce. Jira Cloud connects natively with OAuth and webhooks; other systems can feed the generic webhook endpoint.

J

Jira Cloud

Connect Jira Cloud, import issues, process status changes, and keep SLA state aligned with the workflow your teams already use.

W

Generic webhooks

Send normalized issue events from any system that can call an HTTP endpoint. Keep the SLA layer independent of a single tracker.

S

SLA policy setup

Define response and resolution rules, status mappings, business hours, holiday calendars, warning thresholds, and project-specific overrides.

Ready to put your SLAs under observation?

Start a 14-day trial and evaluate the full ICU workflow with your team.

Start Free Trial