SLApulse Terms of Use
These Terms of Use (the “Terms”) are a binding agreement between Norsker Labs ApS, CVR no. 46545427, Lyngevej 217, 3450 Allerød, Denmark (“Norsker Labs”, “we”, “us”) and the business customer accepting them (“Customer”, “you”). Contact us at contact@slapulse.com.
1. Business customers and authority
The Service is offered only to businesses and other professional users, not consumers. The individual who accepts these Terms confirms that they are authorised to bind Customer. If that is not the case, do not use or register for the Service.
2. Service and no SLA guarantee
SLApulse is a cloud service for operational SLA monitoring, issue prioritisation and reporting. It processes Customer’s configuration and source events to calculate and present operational SLA information that supports Customer’s decisions and independent checks.
The Service is a decision-support tool. Its output depends on Customer’s configuration and on events made available by Customer’s source systems. Norsker Labs does not promise any SLA outcome, uninterrupted availability, error-free calculations, or that a breach will be detected, prevented or avoided. Customer remains responsible for its own contractual commitments, operational decisions and independent checks of the Service output.
3. Accounts, security and permitted use
Customer is responsible for the accuracy of its account information, for protecting credentials and access codes, and for activity performed through its accounts. Customer must promptly notify us of suspected unauthorised access. Customer may use the Service only for its internal business purposes and in compliance with law, these Terms, and rights of third parties.
Customer must not interfere with the Service, bypass access controls, introduce malware, probe for vulnerabilities, overload the Service, reverse engineer it except where mandatory law permits, resell it without our written permission, or use it to process data unlawfully.
4. Customer Data and instructions
Customer retains its rights in Customer Data. Customer grants Norsker Labs the limited right to host, copy, transmit and otherwise process Customer Data solely to provide, secure and support the Service and meet legal obligations. Customer warrants that it has all rights, lawful bases, notices and consents necessary for its data, users and source-system integrations, and that its instructions do not breach applicable law or third-party terms.
Norsker Labs does not use Customer Data to train machine-learning models. We may generate aggregated and de-identified statistics that do not identify Customer or any individual and use those statistics to operate, secure, support and improve the Service.
The Data Processing Addendum (“DPA”) applies where Norsker Labs processes personal data on Customer’s behalf and forms part of these Terms.
5. Third-party integrations
Customer chooses whether to connect third-party systems. Norsker Labs is not responsible for those systems, their availability, their terms, or data they send, withhold or alter. Customer is responsible for its integration configuration, credentials, permissions and compliance with third-party terms.
6. Fees, taxes, term and data exit
Any trial, paid plan, price, billing interval and renewal terms are those presented to Customer in the applicable order, checkout or plan selection. Fees are payable in advance unless that document says otherwise. Taxes, duties and similar governmental charges may be added where applicable; Customer is responsible for them other than taxes based on Norsker Labs’ net income. Fees already paid are non-refundable except as stated in section 11, where mandatory law requires otherwise, or where an agreed order says otherwise.
Either party may end the Service at the end of the current paid period by cancelling through the available billing flow or contacting us. We may suspend or terminate access immediately for a material breach, security risk, legal requirement or misuse. Before suspending or terminating for non-payment, we will give Customer written notice and at least 14 days to cure, unless an immediate action is reasonably necessary to address a security or legal risk.
Before the Service ends, Customer may use the Service’s available export functionality to retrieve Customer Data. On Customer’s written request made before the end of the paid period, Norsker Labs will provide reasonable assistance with an export using the Service’s then-available capabilities. Nothing in these Terms limits a Customer right or Norsker Labs obligation that cannot lawfully be waived under applicable data-portability or switching law.
7. Confidentiality
Each party may use the other’s confidential information only to perform this agreement and must protect it with reasonable care. Confidential information does not include information that is public without breach, already known without a duty, independently developed, or rightfully received from another source. A party may disclose confidential information where required by law, after giving notice where legally permitted.
These confidentiality obligations apply during the subscription term and for three years afterwards. They apply to trade secrets for as long as the information remains a trade secret under applicable law.
8. Intellectual property
Norsker Labs and its licensors retain all rights in the Service, documentation, software, designs and branding. Subject to these Terms and payment of applicable fees, Norsker Labs grants Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription term. Feedback may be used without restriction or compensation, provided we do not identify Customer as its source without permission.
9. Warranties and limitation of liability
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. Norsker Labs disclaims all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement and availability.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential losses, or for lost profit, revenue, goodwill, data or business opportunity. This exclusion does not limit Customer’s payment obligations or its obligations under section 10. Norsker Labs’ total aggregate liability arising out of or relating to the Service is limited to the fees Customer paid for the Service during the twelve months immediately before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
10. Customer indemnity
Customer will defend, indemnify and hold harmless Norsker Labs and its officers, employees and suppliers from third-party claims and related reasonable costs arising from Customer Data, Customer’s integrations, Customer’s breach of these Terms, or Customer’s unlawful use of the Service, except to the extent caused by Norsker Labs’ breach of these Terms.
Norsker Labs will promptly notify Customer of a claim for which it seeks indemnification, allow Customer to control the defence and settlement of that claim, and reasonably cooperate at Customer’s expense. Customer may not settle a claim in a way that admits fault by, or imposes an obligation on, Norsker Labs without Norsker Labs’ prior written consent, not to be unreasonably withheld or delayed.
11. Changes
We may update these Terms for future use by publishing a new dated version. The version accepted at signup is recorded in Customer’s onboarding request. A material change to an existing paid subscription will apply at the next renewal unless an earlier change is required by law or reasonably necessary to address a security risk.
If an earlier material change is necessary and Customer does not agree, we will give at least 30 days’ notice where reasonably practicable. Customer may end the affected subscription before the change takes effect and receive a pro-rata refund of fees paid for the unused part of its current paid period.
12. Governing law and venue
These Terms are governed by Danish law, excluding its conflict-of-law rules. Any dispute arising out of or relating to these Terms is subject to the exclusive jurisdiction of the Danish courts, except where mandatory law requires otherwise.
13. Contact
Norsker Labs ApS, CVR no. 46545427, Lyngevej 217, 3450 Allerød, Denmark. Email: contact@slapulse.com.
14. General
If an order form or other written agreement signed by both parties conflicts with these Terms, that signed agreement prevails to the extent of the conflict. The DPA prevails to the extent of a conflict about processing personal data.
Sections 4, 7, 8, 9, 10, 12 and 14 survive termination to the extent needed to give them effect. If a provision is unenforceable, it will be adjusted to the minimum extent necessary and the remaining provisions remain in effect.
Customer may not assign these Terms without our prior written consent. Norsker Labs may assign these Terms in connection with a merger, acquisition, corporate reorganisation or sale of substantially all of its assets, provided that the assignee assumes Norsker Labs’ obligations under these Terms. Neither party is liable for a delay or failure caused by an event beyond its reasonable control, except for payment obligations.
Notices under these Terms must be in writing. We may send notices to the email address associated with Customer’s account. Customer may send notices to contact@slapulse.com.